Direct to Mail™

CHALLENGE:

Submitters are continuously tasked with responding to third-party requests for documentation regarding workers compensation cases and claims. This process is time consuming, costly and inefficient.

MARKET EFFECT:

Large and small submitter resources are tasked with fulfilling this non-core process which does not work with existing billing workflows. Additionally, the receiving parties often do not have a means to accept the documentation electronically thereby rending the submitter with limited options except to print & mail the documentation.

SOLUTION:

WorkCompEDl developed a "non-structured document" fulfillment service which allows a submitter to transmit an image file to WorkCompEDl for processing (EDI or print & mail). As this market expands, WorkCompEDl continues to open electronic channels of delivery to its 2,900+ electronic billing routes, and actively seek the ability to connect electronically with law firms, state agencies and law enforcement entities.

HOW IT WORKS:

  • Submitters send DTM transactions through their approved practice management software
  • If the submitter's PMS system is unable to send DTM transactions, the submitter can log into iCompEDI and upload the scanned images of the transaction directly to WorkCompEDl
    • The submitter is prompted to search for an electronic delivery route for the transaction
    • If no EDI connection exists, the submitter is prompted to add a mailing address
      • The address is verified within the WorkCompEDl processing systems for validity and deliverability via the USPS address databases
  • WorkCompEDl then transmits the DTM transaction to the receiving party electronically. If the receiving party does not accept DTM electronically, WorkCompEDl will print & mail the SBR packet (USPS 1st Class), and attach its IntelligentMailTm Tracing & Tracking identifier so the packet can be traced through the USPS system (like certified mail).

Processing DTM transactions have always been a manual and labor intensive process, but WorkCompEDl found a way to give the submitter market the power to process DTM transactions in a cost effective manner that doesn't cripple limited resources.