Monday, March 23rd, 2020

WorkCompEDI Status Update: Company Operating at 100%

As the COVID-19 situation continues to affect the globe, we have taken the necessary steps to ensure the health of our employees so they can continue to perform their activities, and protect our business operations through actions such as implementing work from home policies and restricting access to our facilities.

As part of our Disaster Recovery and Pandemic planning, we always maintained a geographically diverse workforce that allowed us to shift work as needed.  While our company’s general flexible work environment policies have afforded key employees the capability to work remotely in the past, we have augmented these capabilities for the rest of our staff so they too can work from home in a seamless manner.

Currently, we are now operating at 100% capacity in a secure and efficient manner.

If you should have any questions regarding our operations or need any additional information, please contact our customer service & support staff at (800) 297-6909, your dedicated account manager, or our general support account at questions@workcompedi.com.


Wednesday, March 18th, 2020

WorkCompEDI Status Update: DR Plan In Progress

WorkCompEDI reiterates that our company is operating at full capacity throughout all aspects of our business enterprise (EDI clearinghouse, BPO processing services (OCR, KFI, mailroom and print & mail processing), custom software engineering programs and electronic payment services).

The majority of our staff are actively engaged in their duties remotely, while the remaining personnel still working in our facilities are applying industry best practices to limit close proximity exposure and engagement. We remain committed and prepared to support our products and services to their full capacity, and we will continue to monitor this dynamic situation to adjust our plans accordingly.

If you should have any questions regarding our operations or need any additional information, please contact our customer service & support staff at (800) 297-6909, your dedicated account manager, or our general support account at questions@workcompedi.com.


Friday, March 13th, 2020

WorkCompEDI Disaster Recovery (Pandemic Plan) Activated

As the COVID-19 (coronavirus) situation continues to evolve, we are taking action to protect our business information and the integrity of operations. We’re committed to ensuring our workforce remains healthy and can continue serving the needs of our partners and customers.

Here are a number of precautionary measures we have implemented at our firm:

  • Activating a business continuity task force to continually monitor the ever-evolving situation and stay in direct contact with our workforce, clients and partners
  • Utilizing secure, remote connectivity capabilities that enable our staff to work remotely and from home
  • Adding capacity to our existing network environment to minimize disruptions in service and manage volume and traffic
  • Restricting travel to include only the necessary meetings
  • Implementing social distancing protocols, reducing potential exposure
  • Escalating cleaning protocols to include disinfecting high-touch areas in our offices
  • Collaborating with industry experts to align our plans with best practices
  • Implementing recommendations from the Centers for Disease Control and Prevention (CDC)

WorkCompEDI is committed to protecting our company and people who help deliver an enhanced communication system to the property & casualty (P&C) industry. The safety and well-being of everyone we touch are of critical importance to our firm, so we’ll continue to monitor this situation and respond accordingly as conditions change.